hello@ishipto.com
Request A QuoteLogin
iShipTo
Login

Legal

Terms of Service

Effective May 20, 2026 · v4. The full version users accept on signup. Questions? hello@ishipto.com

Terms of Service

Effective date: May 20, 2026 Version: v4 Last reviewed: May 20, 2026

Notice. This is the iShipTo production Terms of Service. Please have qualified counsel review before final adoption — limitations of liability, arbitration provisions, and class-action waivers are enforceable only when drafted and presented correctly under the law of the user's jurisdiction.

These Terms of Service (the "Terms") form a binding agreement between you and iShipTo, Inc. ("iShipTo", "we", "us", "our") and govern your access to and use of the iShipTo platform and related services (the "Service"). By creating an account, accepting an invitation, or otherwise accessing the Service you agree to these Terms. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

1. Definitions

  • "Client" means a seller account that uses the Service to manage inventory, purchase orders, outbound orders, and invoices through an Operator's tenant.
  • "Operator" means the third-party logistics provider that maintains the warehouse and that has invited the Client to its tenant on the Service.
  • "Operator Service Agreement" means the separate contract between the Client and the Operator governing fulfillment services, available on the Platform.
  • "Acceptable Use Policy" means the Acceptable Use Policy posted on the Platform and incorporated by reference into these Terms.
  • "Content" means inventory data, photographs, label files, addresses, notes, and any other information you submit to the Service.

2. Eligibility and accounts

You must be at least 18 years of age and capable of forming a binding contract under applicable law. You agree to provide accurate, current, and complete information when creating your account and to keep it updated. You are responsible for all activity that occurs under your account, including by your team members. You must keep your password confidential and notify us promptly at security@ishipto.com of any suspected unauthorized access.

We may suspend or terminate accounts that we believe in good faith violate these Terms, the Acceptable Use Policy, or applicable law, with or without notice.

3. Roles and the Operator relationship

The Service is a multi-tenant platform. Each Operator maintains its own tenant and invites Clients into that tenant. Fulfillment services (receiving, storage, picking, packing, shipping, billing) are performed by the Operator under the Operator Service Agreement, not by iShipTo. iShipTo is not a freight forwarder, common carrier, customs broker, or warehouseman, and is not responsible for the physical handling of your inventory.

4. Fees and billing

The Service itself is provided to you by your Operator under the Operator Service Agreement and any fees for fulfillment, storage, prep, or other warehouse services are payable to the Operator on the terms set out there. iShipTo may charge the Operator for its use of the Platform under a separate commercial agreement; you have no obligation to pay iShipTo directly unless we mutually agree in writing.

5. Your Content; license to operate the Service

You retain all rights in your Content. You grant iShipTo and the Operator a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process your Content solely as necessary to provide, secure, support, and improve the Service and to comply with applicable law. This license terminates when the Content is deleted from the Service, except to the extent retained as described in our Privacy Policy.

You represent and warrant that (a) you own or have all rights necessary to submit the Content, (b) the Content does not infringe any third-party right, and (c) the Content complies with the Acceptable Use Policy.

6. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. Violations of the Acceptable Use Policy may result in immediate suspension or termination of your account, hold or forfeiture of inventory, and referral to law enforcement.

7. Intellectual property in the Platform

The Service, including all software, design, text, graphics, trademarks, and logos (other than your Content and the Operator's branding), is owned by iShipTo or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your own internal business purposes during the term. You may not copy, modify, reverse-engineer, decompile, or create derivative works of the Service, except to the extent that restriction is prohibited by law. You may not remove, alter, or obscure any proprietary notices.

8. Confidentiality

Each party will use reasonable care to protect the other party's non-public information disclosed in connection with the Service, will use it only as needed to perform under these Terms, and will not disclose it except to its personnel and Service Providers under similar duties of confidentiality. This Section does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY OF DATA. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. Some jurisdictions do not allow the exclusion of implied warranties; in those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ISHIPTO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, GOODWILL, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL ISHIPTO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED ONE HUNDRED U.S. DOLLARS (US$100). Where the Service is provided to you at no charge by iShipTo, you acknowledge that this limit is a material part of the bargain and that iShipTo would not provide the Service without it.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot be excluded under applicable law.

11. Indemnification

You will defend, indemnify, and hold harmless iShipTo, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, action, or proceeding, and any related losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees), arising out of or related to (a) your Content, (b) your use of the Service in violation of these Terms or the Acceptable Use Policy, (c) your violation of any law or third-party right, or (d) your dispute with any Operator or other Client.

We will (i) promptly notify you of the claim, (ii) give you sole control of the defense and settlement (provided no settlement requires iShipTo to admit liability without our prior written consent), and (iii) cooperate reasonably at your expense.

12. Term and termination

These Terms remain in effect while you have an account. Either party may terminate the relationship at any time, for any reason or no reason, by closing the account or by written notice. Upon termination: (a) your right to access the Service ends, (b) Sections that by their nature should survive will survive (including 1, 5 second sentence, 7, 8, 9, 10, 11, 13, 14, and 15), and (c) data will be retained or deleted as described in our Privacy Policy.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before filing any formal claim, the parties will attempt in good faith to resolve any dispute by negotiation. Either party may invoke this process by sending written notice describing the dispute and the relief sought. If the dispute is not resolved within 30 days, the dispute may proceed under the binding-arbitration provision below.

Binding arbitration. Except for (i) claims for injunctive relief to protect intellectual property or confidential information, and (ii) small-claims-court actions, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The seat of arbitration will be Wilmington, Delaware, and the language will be English. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver. YOU AND ISHIPTO EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator has no authority to consolidate claims or to preside over any class or representative proceeding.

Opt-out. You may opt out of this Section 13 by mailing a signed written notice to iShipTo (address available on request from legal@ishipto.com) within 30 days of first accepting these Terms. Opting out has no effect on any other provision.

14. Changes to these Terms

We may modify these Terms from time to time. Material changes will be communicated through the Platform (for example, a re-consent prompt on next sign-in) and will take effect on the effective date stated in the updated Terms. Continued use of the Service after that date constitutes acceptance.

15. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, the Acceptable Use Policy, and (between the Client and the Operator) the Operator Service Agreement, constitute the entire agreement between you and iShipTo regarding the Service and supersede all prior or contemporaneous communications and proposals on the subject.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Failure to enforce any right under these Terms is not a waiver of that right.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.

Force majeure. Neither party will be liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, government action, internet or utility outages, fire, flood, earthquake, epidemic, or pandemic.

Notices. Notices to iShipTo must be sent to legal@ishipto.com. We may send notices to you through the Platform or to the email address associated with your account.

Headings. Section headings are for convenience only and have no substantive effect.

Independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and iShipTo.

16. Contact

iShipTo, Inc. Legal: legal@ishipto.com Security: security@ishipto.com Privacy: privacy@ishipto.com